FAQ
ADSL QUESTIONS
· What bandwidth am I being supplied?
· Is my bandwidth shaped or unshaped?
· Does my Unlimited package have a threshold?
· What are the contention ratios?
· Is the bandwidth burstable?
· Can I choose an Unlimited package that is a lower speed than my ADSL line?
· If I have a 4096 kbps ADSL line and I choose a slower Unlimited package, will my line run full 4096 kbps speed after hours?
· How many concurrent connections are allowed with an Unlimited broadband package?
· How many computers can I connect to an Unlimited Broadband account?
· Can I get a static IP address?
· Can I check my bandwidth usage?
· Can I access local news servers via Screamer ADSL services?
· How long are the contract periods?
· When is my application form a binding monthly contract?
· Do I need to supply a copy of my ID?
· Once I submit my online application, how long does it take before I receive my login details?
· If I join during the month, will I be charged the full price of my selected Unlimited package?
· I want to join now, but only wanted to be activated at the end of the month?
· Is it safe to submit my debit order details via the online application form?
· Can I pay via EFT or credit card?
· When is my account debited for the bandwidth?
· What is the cost of an ADSL line?
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ADSL ANSWERS
· What bandwidth am I being supplied?
Screamer supplies a blend of SAIX and Seacom to ensure stability and redundancy.
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· Is my bandwidth shaped or unshaped?
It is semi-shaped
Normal HTTP browsing and downloads are allocated a high usage priority while peer to peer and torrents are allocated a low priority.
This means that during peak usage periods you may notice a degradation in the speed of torrents.
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· Does my Unlimited package have a threshold?
No, Screamer Unlimited broadband packages do not have thresholds
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· What are the contention ratios?
It depends on the line speed, but our bandwidth is not overcontended.
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· Is the bandwidth burstable?
No, the bandwidth you applied for is supplied to you in a consistent manner
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· Can I choose an Unlimited package that is a lower speed than my ADSL line?
Yes you can, keep in mind that the maximum speed your line will run is the speed of your selected Unlimited package
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· If I have a 4096 kbps ADSL line and I choose a slower Unlimited package, will my line run full 4096 kbps speed after hours?
No it will not. The maximum speed your line will run, is the speed of the Unlimited package you have selected.
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· How many concurrent connections are allowed with an Unlimited broadband package?
One
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· How many computers can I connect to an Unlimited Broadband account?
You can connect as many as your local area network (LAN) will allow
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· Can I get a static IP address?
Yes, static IP's are R35 each
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· Can I check my bandwidth usage?
Yes, you can track your usage by visiting http://www.screamer.co.za/usage.php
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· Can I access local news servers via Screamer ADSL services?
Some local news servers are restricted to the network that hosts them, but with international bandwidth this cheap why not join an
international news server?
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· How long are the contract periods?
Month-to-month, meaning we simply need a month's notice to upgrade, downgrade or cancel your subscription.
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· When is my application form a binding monthly contract?
When you submit it electronically to Screamer. The signed form that is requested is for admin purposes.
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· Do I need to supply a copy of my ID?
No, you do not need to supply a copy of your ID when applying for ADSL services.
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· Once I submit my online application, how long does it take before I receive my login details?
Account activation may take up to 2 working days
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· If I join during the month, will I be charged the full price of my selected Unlimited package?
No, you will be charged pro rata for your Unlimited package
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· Is it safe to submit my debit order details via the online application form?
The online application has been verified with a secure certificate, so it is safe to submit your details
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· Can I pay via EFT or credit card?
The only accepted payment method is debit order
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· When is my account debited for the bandwidth?
Your account is debited on the 1st of each month for the forthcoming month's usage
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· What is the cost of an ADSL line?
You pay Telkom a monthly rental fee for your telephone line and ADSL line, while paying Screamer for your ADSL bandwidth package .
Screamer ADSL packages View Telkom ADSL rental price guide
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