FAQ WIMAX QUESTIONS
· Do I need an ADSL line?
· What bandwidth am I being supplied?
· Is my bandwidth shaped or unshaped?
· Does my Unlimited package have a threshold?
· What are the contention ratios?
· Is the bandwidth burstable?
· What areas are covered by WiMAX?
· What is the complete cost of a WiMAX Data package/connection?
· What is the complete cost of WiMAX Unlimited package/connection?
· How do I know if I need WiFi or WiMAX equipment?
· Can I upgrade the standard 512 kbps wireless connection to a 1024 kbps connection?
· How many computers can I connect to a WiMAX Unlimited account?
· Can I get a static IP address?
· Can I buy a top up when I have reached my ADSL Data 'cap'?
· Can I check my bandwidth usage?
· How long does it take after I submit my application before I am installed?
· Do I need to supply a copy of my ID?
· Can I take my CPE (modem) with me on holiday?
· What happens when I move? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WIMAX ANSWERS · Do I need an ADSL line?
No, we make use of our own wireless network
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · What bandwidth am I being supplied?
Screamer supplies a blend of SAIX and Seacom to ensure stability and redundancy
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · Is my bandwidth shaped or unshaped?
It is semi-shaped
Normal HTTP browsing and downloads are allocated a high usage priority while peer to peer and torrents are allocated a low priority.
This means that during peak usage periods you may notice a degradation in the speed of torrents.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · Does my Unlimited package have a threshold?
No, Screamer Unlimited broadband packages do not have thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · What are the contention ratios?
It depends on the line speed, but our bandwidth is never overcontended
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · Is the bandwidth burstable?
No, the bandwidth you applied for is supplied to you in a consistent manner
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · What areas are covered by WiMAX?
Our wireless network covers most major towns north of the Drakensberg. Check if your town is covered:
http://www.screamer.co.za/coverage.php . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · What is the complete cost of a WiMAX Data package/connection?
If you select the once-off equipment rental, your Data package is your monthly cost. Out-of-package usage and telephone calls
are billed on consumption.
If you select the monthly equipment rental, your Data package is your monthly cost. Out-of-package usage and telephone calls
are billed on consumption.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · What is the complete cost of WiMAX Unlimited package/connection?
If you select the once-off equipment rental, your Unlimited package is your monthly cost. Telephone calls are billed on consumption.
If you select the monthly equipment rental, your Unlimited package is your monthly cost. Telephone calls are billed on consumption.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · How do I know if I need WiFi or WiMAX equipment?
When our installation team is at your premises, a signal test is done to confirm which signal is of the best quality, thereby
assesing if it will be a WiFi or WiMAX installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · Can I upgrade the standard 512 kbps wireless connection to a 1024 kbps connection?
Yes, simply select the upgraded 1024kbps line speed option on the Wireless Services application form
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · How many computers can I connect to a WiMAX Unlimited account?
You can connect as many as your local area network (LAN) will allow
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · Can I get a static IP address?
Yes, a static IP address is included with your data package at no additional charge
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · Can I buy a top up when I have reached my ADSL Data 'cap'?
You will not be disconnected when you have reached your bandwidth limit. You can continuing using the service, and will
be charged for out-of-package use at 3c per MB
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · Can I check my bandwidth usage?
Yes, you can track your usage by visiting http://www.screamer.co.za/usage.php
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · How long does it take after I submit my application before I am installed?
Within 2 - 3 working days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · Do I need to supply a copy of my ID?
Yes, the RICA act requires Screamer to obtain a copy of your ID when applying for a WiMAX/WiFi connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · Can I take my CPE (modem) with me on holiday?
No, the equipment is a fixed installation at your premises
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . · What happens when I move?
You simply request the equipment to be reinstalled at your new premises
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